New Terms and Conditions

We would like to thank you for your continued business and for choosing to work with RLW Supply LLC. Below are the payment terms and conditions for our customers, which will take effect Jan 1, 2024.  

1. Payment Due Date: 

Payments are due per the terms of your agreement with us, as specified on your invoice. 

2. Late Charges: 

If a payment is not received by due date, it is considered late. In the event of a late payment, a late charge of 2% of the outstanding balance will be applied. For subsequent months that the payment remains overdue, an additional 2% late charge will be applied each month. 

3. Accepted Payment Methods: 

    – ACH Transfer 

    – Check 

4. Billing Inquiries: 

If you have any questions or concerns about your invoice or the charges applied, please contact our Finance Department at finance@rlwsupply.com. We are here to assist you and address any billing inquiries you may have. 

5. Dispute Resolution: 

In the event of a billing dispute, please notify us as soon as possible. We will work with you to investigate and resolve any discrepancies. 

6. Service Interruption: 

Failure to make timely payments may result in us putting your account on hold. While your account is on hold, you can continue to order from us, but payments will be COD terms. 

We understand that unexpected situations may arise, and we encourage open communication with our customers. If you require assistance, have financial difficulties, or need to discuss a payment plan, please do not hesitate to contact us. We are committed to finding mutually beneficial solutions. 

We appreciate your prompt attention to our payment terms and your continued partnership with RLW Supply LLC. Your cooperation in adhering to these terms is greatly valued. 

Should you have any further questions or require additional information, please feel free to reach out to us. We are here to assist you in any way we can.